FAQs

Because We Were All New Once

• Studio doors will open 15 minutes before class – please arrive early as doors will be locked 5 minutes before class start time. In an effort to maintain a peaceful and safe environment, no late entry will be permitted.
• Bring your mat and water, and wear your favorite attire that allows you to move with ease.
• We do not accept cash payments- credit/debit cards only.
• Mats will be available for purchase- please arrive early if you plan to purchase a mat.
• If you forget your mat at home- don’t sweat it! You can borrow a mat free of charge.
• Feel free to use our lockers to secure your belongings; however, kindly be aware that we can’t take responsibility for any lost or stolen items, so bring only the essentials and channel your inner minimalist.
• You must be 16 years or older to join a class (14 years or older may join a class with a parent present).
• All minors (under 18 years) must have a waiver signed by a parent or guardian prior to joining a class.
• In an effort to keep our studio clean and comfortable, all shoes and cellphones are to be left outside of the yoga studio space.
• We require a 30 day notice to cancel a membership. Please email hello@neonsoul.com to inform us of your cancellation.
• Our studio is a welcoming and inclusive environment for all levels and all bodies! We ask that you reflect our values by contributing kindness, respect, and encouragement into our community!

Cancellation/No-show Policy -We require a 6 hour notice of cancellation prior to class start time when classes are full.

• If you cancel with less than 6 hours notice, or do not show up to class, you will be charged a $20 fee. You will not lose your class credit.

Confirmation Email – Thank you for booking a class at Neon Soul Yoga! Here are a few things to note before you arrive to class:

• Studio doors will open 15 minutes before class, and will be locked again 5 minutes before class start time. In an effort to maintain a safe and peaceful environment, no late entry will be permitted and will be considered a no-show.
• We are a cashless studio! We do not accept cash payments.
• Be sure to bring your mat, water, and dress comfortably! We will have mats available for purchase- please arrive early if planning to purchase a mat. (If you forget your mat at home, don’t sweat it! You can borrow a mat free of charge for class).
• Feel free to use our lockers to secure your belongings; however, kindly be aware that we can’t take responsibility for any lost or stolen items, so bring only the essentials and channel your inner minimalist.

We can’t wait to flow with you! In the meantime, if any questions come to mind, don’t hesitate to give us a call at 224.276.6001 or send us an email to hello@neonsoul.com!